Groups
Do I have to pay if I don't attend a Group Session?
That depends. If you are on a Casual membership or a 10trip pass then NO. You only pay when you turn up. If you are on a weekly or monthly payment plan with a Starter(1 per week), Foundation(2 per week) or Extreme (3+ per week) membership then YES you have to pay if you attend or not. Unless you put your membership on hold. 4 weeks maximum, 2 weeks minimum at a time, over a calendar year.
Can I freeze my Group Membership?
Yes, you may freeze your membership for overseas travel or serious illness, up to a maximum of 4 weeks per year. Minimum of 2 weeks at a time. Any requests for a membership freeze must be made in writing.
Can I try group sessions before I buy?
Of course - have a free week on me.
How long before a Group class can I cancel?
You can cancel up to 30mins before the class. If you late cancel this class will be counted as one of your allocated classes so make sure you really NEED to cancel. Please contact directly if you need to late cancel with a good reason.
How long before a Group class can I book?
You can book up to 1 hour before. After that bookings close so don't miss out.